Privacy policy
Last Updated: August 2, 2026
At FreeBorn, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
Depending on how you use our website, we may collect the following information:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely through our payment partners)
- Order and transaction history
- Device information such as IP address, browser type, and operating system
- Website usage information, including pages visited and products viewed
- Communications you send to our customer support team
How We Collect Your Information
We collect information:
- Directly from you when you place an order, create an account, or contact us.
- Automatically through cookies and similar technologies.
- From trusted service providers such as Shopify, payment gateways, and shipping partners.
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Manage your account
- Process returns and refunds
- Improve our website and shopping experience
- Prevent fraud and unauthorized activities
- Send order updates and service-related communications
- Send promotional emails or offers (you can unsubscribe at any time)
- Comply with legal obligations
Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties only when necessary, including:
- Shopify (our e-commerce platform)
- Payment processors
- Shipping and logistics partners
- Marketing and analytics providers
- Government authorities when required by law
These partners process your information only to provide services on our behalf or to meet legal requirements.
Shopify
Our store is hosted on Shopify. Shopify securely stores and processes your personal information to operate our online store.
To learn more about how Shopify handles personal information, please review Shopify's Privacy Policy on their official website.
Cookies
We use cookies and similar technologies to:
- Remember your preferences
- Improve website performance
- Analyze visitor activity
- Personalize your shopping experience
You can manage or disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.
Data Security
We use reasonable security measures to protect your personal information. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal and tax obligations
- Resolve disputes
- Enforce our policies
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal information
- Request a copy of your personal data
- Opt out of marketing communications
To exercise any of these rights, please contact us.
Children's Privacy
Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing personal information.
International Data Transfers
Your information may be processed or stored in countries outside your own, including by Shopify and our service providers. Appropriate safeguards are used where required by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: admin@freeborn.in
WhatsApp: +91 99143 49422