Privacy policy

Privacy Policy

Last Updated: June 19, 2026

Welcome to FreeBorn ("we," "our," or "us"). Your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from FreeBorn.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information You Provide

Full name
Email address
Phone number
Billing address
Shipping address
Payment details (processed securely through trusted payment providers)
Account login information (if applicable)
Customer support messages and inquiries

Information Collected Automatically

IP address
Browser type
Device information
Website usage data
Pages viewed
Products viewed or added to cart
Purchase history
Cookies and tracking technologies

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Deliver products and services
Provide customer support
Manage your account
Improve website performance and user experience
Detect and prevent fraud or unauthorized activity
Send order confirmations and shipping updates
Provide promotional offers, newsletters, and marketing communications (only when permitted)

3. Marketing Communications

With your consent, we may send:

Product launches
Promotional offers
Brand updates
Exclusive discounts

You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link included in our emails.

4. Payment Security

FreeBorn does not store your complete payment card details.

Payments are processed securely through trusted third-party payment providers that comply with industry security standards.

5. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers who help us operate our business, including:

Shopify
Payment processors
Shipping and logistics partners
Marketing service providers
Analytics providers

These partners only receive information necessary to perform their services.

6. Shopify Services

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services.

Your information may be processed by Shopify in accordance with Shopify's Privacy Policy.

For more information, please visit:

Shopify Privacy Policy

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences
Improve website functionality
Analyze website traffic
Personalize your shopping experience
Measure marketing performance

You may manage cookie preferences through your browser settings.

8. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information.

While we strive to protect your data, no method of transmission or storage is 100% secure.

9. Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders
Comply with legal obligations
Resolve disputes
Enforce agreements

When information is no longer required, it is securely deleted or anonymized.

10. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Object to certain processing activities
Withdraw marketing consent
Request a copy of your data

To exercise any of these rights, please contact us using the details below.

11. Children's Privacy

FreeBorn does not knowingly collect personal information from children under the age of 16.

If you believe a child has provided personal information to us, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies before providing personal information.