Refund policy

At FreeBorn, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

We offer a 3-day return policy, which means you have 3 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

- Be unused, unworn, and in its original condition.

- Have all original tags attached.

- Be returned in its original packaging.

- Include the receipt or proof of purchase.

To initiate a return, please email us at admin@freeborn.in. Once your request is approved, we'll provide return instructions and the return shipping address:

Return Address:

[INSERT RETURN ADDRESS]

Please note that items returned without prior approval will not be accepted.

For any questions regarding returns, contact us at admin@freeborn.in.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item is damaged, defective, or you received the wrong product, contact us immediately at admin@freeborn.in with your order number and photos of the issue. We'll review the case and resolve it as quickly as possible.

Non-Returnable Items

The following items are not eligible for return:

- Personalized or custom-made products

- Perishable goods (such as food, flowers, or plants)

- Personal care products (such as beauty items)

- Hazardous materials, flammable liquids, or gases

- Gift cards

- Sale or clearance items

If you're unsure whether your item qualifies for a return, please contact us before placing a return request.

Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the eligible product following our return process and place a new order after your return is approved.

European Union Customers

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, without providing a reason. The item must be unused, in its original condition and packaging, with all tags attached and proof of purchase included.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at admin@freeborn.in.